03 / Architecture
From microservices to contact centers, each system is designed for resilience, scale, and zero downtime.
Microservices Platform
Architected and deployed distributed REST microservices using Spring Boot and Docker, handling over 2 million daily requests with zero production downtime.
Contact Center
Designed dynamic Cisco Finesse JavaScript gadgets and supporting Spring Boot REST services for real-time agent workflows.
Cloud Platform
Co-developed Azure-based web applications using C#, Razor, and MongoDB, streamlining customer onboarding across enterprise deployments.
Analytics Engine
Architected a Call Detail Record analytics platform using PostgreSQL and Python, processing tens of thousands of records daily with sharded data storage.
Methodology
Every system is designed with fault tolerance, redundancy, and graceful degradation as core principles. Zero downtime is the baseline.
Asynchronous messaging with Kafka and RabbitMQ enables loose coupling, horizontal scaling, and real-time responsiveness.
PCI, PII, PHI, GDPR compliance built into architecture from day one. SSO, JWT tokens, and encryption at every layer.
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