2024 — 2025

Peraton / KForce

Contractor to the IRS

Systems Admin & Java Developer

Designed and implemented SSO authentication using Finesse JWT tokens, decoding and parsing JSON to manage user permissions and streamline secure access. Developed Java/Spring Boot applications integrated with Cisco UCCE.

  • Implemented SSO authentication with Finesse JWT tokens
  • Developed Java/Spring Boot apps with Cisco UCCE integration
  • Optimized systems for IRS compliance standards
Java Spring Boot Cisco UCCE JWT

2021 — 2022

NTT America

Principal Application Engineer

Principal Application Engineer / Senior Solution Architect

Owned the architecture and deployment of distributed REST microservices using Spring Boot and Docker, handling over 2 million daily requests with zero production downtime.

  • 2M+ daily requests with zero downtime
  • Designed Genesys CX chatbots for contact centers
  • Architected Cisco Finesse gadgets with Spring Boot
Spring Boot Docker Azure Genesys

2015 — 2021

Dimension Data

Principal Consulting Engineer

Principal Consulting Engineer

Led architecture and deployment of distributed REST microservices, Azure-based web applications, and contact center solutions. Designed dynamic Cisco Finesse JavaScript gadgets.

  • Led technical design discussions and architecture validation
  • Built C# / Razor / MongoDB Azure web apps
C# MongoDB Cisco REST

2014 — 2015

Nexusis

Senior Consulting Architect

Senior Consulting Architect

Architected and managed the 'Cohesion' Linux appliance with advanced caching and indexing strategies for Active Directory. Led on-site architecture at E*TRADE.

  • Built 'Cohesion' Linux appliance for enterprise directory search
  • Led E*TRADE migration from legacy CTI to Cisco Finesse
Linux Active Directory Calabrio

2009 — 2014

E*TRADE Financial

Senior Staff / Principal Engineer

Telecom Engineer

Architected a Call Detail Record (CDR) analytics platform using PostgreSQL and Python, processing tens of thousands of records daily. Served as product owner for internal REST services.

  • Built CDR analytics platform with PostgreSQL & Python
  • Developed Java & web apps with Cisco CTIOS integration
  • Mentored junior engineers and facilitated onboarding
PostgreSQL Python Java Cisco CTIOS

System Architecture

Explore the technical systems and architectural decisions that define my engineering approach.

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